Important Stuff…


General Information

1. These terms and conditions, (website included), are owned and managed by Capture Design trading as Kiddy Sticks. It governs your use for this website and by following this, you agree to accept to these terms and conditions in full. If you disagree with the following terms and conditions, you are not authorised to use this website.

2. Kiddy Sticks / Capture Design shall not disclose any customer or users’ information to third parties, only under the payment stage users’ information will be processed as part of the order completion.

3. On this part, Kiddy Sticks / Capture Design will not disclose any personal details to any other third party. Cookies are not used on this website.

4. This website also includes links. You agree that Kiddy Sticks / Capture Design have no responsibility over damage or loss that may arise when in use of these linked websites.



Copyright and Trademark

Kiddy Sticks / Capture Design own the whole website.

All documentations, images, artwork / designs, logos, graphics, music, software, characters and any other contents of the website, including promotional sales and codes are all under Kiddy Sticks / Capture Design’s rightful ownership and exclusive property of the company. This website is protected by copyright laws, therefore it is not possible to copy, edit, modify, upload, download or re-publish for posting to third parties for commercial purposes on material contents, unless previously agreed by and in a written agreement by Kiddy Sticks / Capture Design and its authors.



Price and Payment

1. We accept PayPal. If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address.

2. This site has a regulation of only 16+ PayPal accounts are to pay with our online store.

3. Packaging is also included with all online purchases.

4. Payment links outside of Kiddy Sticks / Capture Design are only linked with PayPal and procedures for this site can be located on their official website: (www.paypal.com).



Governing law jurisdiction

These terms and conditions are to be taken in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.



Postage - UK Delivery

We offer FREE UK postage on all of our products and send them out via 1st class Royal Mail, orders over £10 will automatically be upgraded to 1st class signed for postage, with tracking details available upon request.

Same day despatch. All our stickers will be posted out on the same working day if they are purchased before 3pm. Stickers ordered after 3pm will be posted out the next working day.

We post out items Monday - Friday only, excluding public holidays.

Worldwide Delivery. Please contact us for a worldwide postage quote at: hello@kiddysticks.co.uk

All our stickers are made to order, if you are unsure of the colour / size you would like please contact us before purchasing.



Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Any bespoke / personalised items are non refundable.

All spelling and grammar is the responsibility of the buyer, mistakes by the buyer will not be refunded or exchanged.

To complete your return, we require a receipt or proof of purchase.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.



Missing items.

In the event that you do not receive your item please email us after 14 working days has passed with the order number.

If the item has been signed for at your address we cannot resend or refund the item.

If you did not receive the item and the item has gone missing via Royal Mail we will resend the exact item purchased. If we do not have the item we will offer and exchange to the same value or a full refund.

Please make sure you provide the correct address details. Items will not be re-sent out if there has been a mistake in your address details. Orders will not be posted to an alternative address.



Exchanges (if applicable)

We only replace items if they are damaged.  If you need to exchange it for the same item, please send an email to hello@kiddysticks.co.uk.

To return your product, you should post your stickers to: Kiddy Sticks, 57a Dale Street, Milnrow, Rochdale, Greater Manchester, OL16 3NJ.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.